Privacy Policy

1. Introduction & explanation of privacy and the policy.

1.1. We, NSIP Services Limited, company number 09666611 ("NSIP"), are committed to protecting and respecting your privacy.

1.2. This Privacy Policy (together with our Website Terms Of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in accordance with the General Data Protection Regulation 2016/679(the "Regulation")

2. What information we collect

2.1. We may collect and process the following types of information provided by you

2.1.1. name
2.1.2. address including email address
2.1.3. telephone number
2.1.4. credit/debit card details
2.1.5. policy details
2.1.6. Your IP address, and details of which version of web browser you used
2.1.7. opt-in and opt-out information
2.1.8. information on how you use this site using cookies (see Cookie Policy)

3. Automatic Information and Cookies

3.1. We may capture and store some information about your computer, such as your IP address, operating system and browser type. This information is purely statistical and does not identify you as an individual. We use this data to help us understand our users' browsing patterns, improve user experience of the web site and to shape our marketing.

3.2. We may obtain this information by using cookie files which are stored on the hard drive of your computer/mobile device. This information helps us to improve our site and to deliver better and more personalised service.

3.3. You may refuse to accept cookies by using the settings on your browser. However, this may prevent you from taking full advantage of the site.

4. Controlling your personal information

4.1 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting.

4.2 You have the right to ask us not to process your personal data for marketing purposes and can exercise your right to prevent such processing by checking opt-out fields on the forms we use to collect your data. You can also exercise your right at any time by contacting us using our contact form here.

5. Where we store your personal data

5.1. The data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area ("EEA").

6. Disclosure of your information

6.1. We may disclose your information to third parties:

6.1.1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, safety of NSIP Services Limited and that of our users, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or

6.1.2. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

6.1.3. If NSIP Services Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

7. Security and Data Retention

7.1. Unfortunately, the transfer of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access and protect your personal data against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. 

8. Accuracy of Information

8.1. You are responsible for informing us when your personal details have changed. Please note that notification of any change must be in writing. It is then our responsibility to update our records accordingly. 

9. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us. 

10. Contact Us

10.1. For the purposes of the Regulation, the Data Controller is NSIP Services Limited of 28 Alexandra Terrace, Exmouth, EX8 1BD.

10.2. If you have any questions about your personal data or our Privacy Policy, or if you wish to correct any data about yourself that you feel to be inaccurate, please write to “The Data Protection Officer” at our above address.

10.3 We have appointed a Data Protection Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights please contact the Data Protection Manager using the details set out below. 

10.4. If you do not want to receive offers or contact from us or third parties by email, please contact us using our contact form here.

11. Changes to our Privacy Policy

11.1. Our policy may change from time to time. This site will always contain our current policy. Where appropriate, we will notify you of any important changes by email.

11.2. The last updating of this Privacy Policy took place in May 2018.